Training is an integral part of our offering to Housing Providers.
We believe that both our partner organisations and our own interests are best served if we can help to raise your staff’s level of knowledge, efficiency and competence. Sharing useful knowledge is one of the best ways of helping our clients and other organisations within the sector and is one the best ways of getting to know one another.
In your staff, a good understanding of the legal process will create a feeling of self-confidence in their own ability to advise your clients, which in turn will promote a sense of reassurance in customers, who will feel that they are dealing with someone who has the required level of expertise in the matter being discussed.
Examples of topics covered include:
» Development site purchases – common obstacles
» Understanding delays in the conveyancing process
» The shared ownership lease explained
In providing training to your personnel, consideration is given to the level of skill and experience of the trainer and trainees and follow-up review meetings will help assess efficacy and outcomes.
Below is a sample of feedback received following a training course given recently on the shared ownership legal process:
“Just wanted to say a huge thank you for taking time out to carry out our team training session. The team found it really useful.”
Martin Fillery, Head of Shared Ownership, Currell.